Terms & Conditions

Welcome, and thank you for visiting www.taipanhealth.com (this “Site”). Please carefully read these Terms of Use (“Terms”) before using this Site. By using and or visiting this Site, you are aware and agree to these Terms. Do not continue to use this Site if you do not agree to these Terms.


The Site is owned and operated by Taipan Health Ltd. (the “Company”). The Company reserves the right to revise or remove any content of the Terms in its sole discretion at any time and without prior notice to you. Therefore you should visit this page regularly for changes. This Site is continually under development and changes to this Site may occur at any time. Upon posting to this Site, changes to the Terms are effective immediately. If you disagree with the Terms, discontinue your use of this Site. Your continued use after any change has been posted constitutes your agreement of the changes.

Consultative Service

Our mission is to give you access to additional information which you may or may not choose to utilize in planning your treatment. It is not a substitute for primary care and by use of this Site, no physician-patient relationship is created. The service provided through the Site may vary by condition and by location of residence of the patient, but our main service is providing a second opinion (sometimes referred to as a consulting opinion or an expert opinion) regarding diagnosis and treatment options based on the scan data you provide (include but not limited to X-ray, CT, MRI, ultrasound etc.). You should understand that sometimes the online nature of the service will make it difficult to verify a diagnosis (especially with conditions that rely heavily on direct physician-patient interaction for accurate diagnosis). The service provided through this Site is not the same as the typical diagnostic services provided by a physician. The medical professionals providing services through this Site cannot examine you in person or observe your physical condition. Therefore, the medical professional providing services through this Site may not have all facts or information that would affect his or her report of your diagnosis. To reduce the risk of this limitation to you, the Company strongly suggests you to discuss the second opinion with your physician. If you decide to use the services of this Site, you agree that you are aware of this limitation and agree to accept the risk of this limitation. Also, you agree and accept that: (i) the diagnosis you will receive is limited and provisional; (ii) the second opinion is not intended to replace a full medical assessment or an in-person visit with a physician; (iii) the medical professionals providing services through this Site evaluate your diagnosis based on the digital scan data and any attached reports and or materials that you provide, but do not have important information that is usually obtained through a physical examination; and (iv) the lack of a physical examination may affect the medical professional’s judgement to diagnose your condition, disease or injury. You also agree that the second opinion will not be used in any legal conflict including but not limited to lawsuit, arbitration, claim for disability benefits, claim for worker’s compensation and/or malpractice claims without the prior written approval of the Company. By using any service through the Site, you authorize us to collect your medical scan data and records on your behalf from any and all facilities that may have such data, store those data, and transmit them to the physician or physicians for your case.


We are here to help you and provide you with information you need for peace of mind. If you have requested a second opinion service or another service, we may at any time review your case, your medical records before and after your interaction with the Site, and any reports and or records created as a result of services received. We may request additional medical records from your treating physician(s), including records related to care you received after receiving the services. By using the service, you are aware and agree that we use anonymous information gathered, including your medical records, to check the healthcare process and other matters. You are aware that we and our affiliated physicians and researchers may publish this anonymous information in books, journals, websites and other locations. However, we will not publish your name or any identifying information about you; we will use only anonymous data for any public purpose. We may be required by law to give certain information to law enforcement, or to respond to civil summons and other legal process. By using this Site, you are aware of such situations. Additionally, under certain situations such as suspected disruptive or destructive use of the Site (include but not limited to credit card fraud, “Denial-of-Service” attacks and other matters), we may voluntarily provide information to law enforcement or investigative agencies.


You are not compelled to register to access this Site. However, for certain services of this Site, users are only able to access them when they have registered with the Company. You should keep your registered email and password safe. You agree to notify the Company immediately of any unauthorized use of your registered email, password or any other breach of security that you are aware of involving or relating to this Site. You should contact us by email at info@taipanhealth.com. In addition, you agree to log out from your account when you finish each session. The Company definitely disclaims liability for any and all losses and damages arising from your failure to comply with this section.

Site Security

Our Site requires users to create unique identifiers (such as a registered email and password) in order to log into some areas of the Site. We use these unique identifiers to verify the user’s identity and eligibility. To help protect the privacy of data you transmit through this Site, where personally identifiable information is requested, we also use technology designed to encrypt the information that you input before it is sent to us such as Secure Sockets Layer (SSL) technology or similar encryption technology. In addition, Company takes actions to protect the user data we collect against unauthorized access. However, you are aware that this Site and our services are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. If you choose to use this Site, you must exercise caution, good sense and sound judgment. You must not violate, or attempt to violate, the security of this Site. Any such violations may result in criminal and or civil penalties against you. The Company reserves the right to investigate any alleged or suspected violations. If a criminal violation is suspected, the Company will cooperate with law enforcement agencies in their investigations.

Credit Transactions

The Company only accepts online payment such as major credit cards (MasterCard, Visa, American Express and PayPal) and E-Wallet such as Alipay. When you pay online, you authorize the Company to bill and charge you for any fees and any other amounts provided for in your order as the same become due and payable. In the case that your credit card expires or the Company is otherwise unable to debit the applicable amounts from your credit card or account, the Company shall provide notice to you, whereupon you shall immediately furnish the Company with a valid credit card or account number. Your request for services from this Site will not be fulfilled until full payment has been received and verified.

Other Prohibited Activities

In using this Site or any services provided by Taipan Health, you agree not to:

  • Send or transmit to or through this Site any unlawful, infringing, harmful, harassing, defamatory, threatening, hateful or otherwise objectionable material of any kind, any material that can cause harm or delay to this Site or computers of any kind, and any unsolicited advertising, solicitation or promotional materials;
  • In any way misrepresent your identity or information;
  • Restrict or inhibit any person from using this Site, disclose personal information obtained from this Site or collect information about users of this Site;
  • Reverse engineer, disassemble or decompile any section or technology on this Site, or attempt to do any of the foregoing;
  • Gain unauthorized access to this Site, to other users’ accounts, names, personally identifiable information or other information, or to other computers or websites connected or linked to this Site;
  • Launch or use any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” that access this Site and send more request messages to our servers in a given period of time than a human can possibly produce in the same period by using a conventional web browser;
  • Send or transmit to or through this Site chain letters, unsolicited messages, so-called “spamming” or “phishing” messages, or marketing or advertising messages for goods and services;
  • Post, transmit or otherwise make available any virus, worm, spyware or any other computer code, file or program that may or attempts to damage or hijack the operation of any hardware, software or telecommunications equipment;
  • Violate any applicable laws or regulations or these Terms;
  • Use abusive, harassing or threatening language or make abusive, harassing, bullying or threatening communications toward any staff member, any physician, or any other user of the Site;
  • Create a hostile environment for any staff member, any physician, or any other user of the Site based on such person’s age, race, gender, national origin, disability or reassignment thereof, religion or belief, sex, sexual orientation, marriage/partnership status, or pregnancy/maternity.
  • Alter or modify any part of the information or services offered on this Site; or
  • Assist or permit any persons in engaging in any of the activities described above.
Any of the foregoing may result in actions including but not limited to termination of your access to the Site or any services provided by Taipan Health.

Our Intellectual Property Rights

The content on this Site, including without limitation, any text, graphics, photos, sounds, music, videos, audiovisual combinations, software, patents, interactive features, any trademarks, service marks and logos contained and any other materials you may view on, access through, or contribute to this Site (collectively “Materials”) are owned by or licensed to the Company, subject to copyright, trademark and other intellectual property rights under Hong Kong and foreign laws and international conventions. No Materials from this Site should be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without written permission of the rights owner. You agree not to circumvent, disable, or otherwise interfere with security related features of this Site or features that prevent or restrict use or copying of any Materials or content. Modification or use of any Materials for any other purpose is a violation of the copyrights and other proprietary rights of the Company, or of other entities or persons where so indicated, unless the Company or the owner has provided said Material for such purpose. Permission for all other uses of Materials contained herein, including reproducing and distributing multiple copies or using Materials on any other website or networked computer or linking to any secured or private page at this Site must be obtained from the Company or the appropriate rights owner in advance; if not, such use is prohibited. Requests for such authorization from the Company should be submitted via an email to info@taipanhealth.com. All design rights, databases and compilation and other intellectual property rights related to this Site, in each case whether registered or unregistered, and related goodwill, are proprietary to the Company.

Third Party Interactions

Your interactions with entities or individuals found on or through this Site or the services provided through the Site, including but not limited to payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such entities or individuals. You should make whatever investigation you think necessary or appropriate before proceeding with any online or offline transaction with any third party. You are solely responsible for, and will exercise caution, discretion, common sense and sound judgment in, using this Site and disclosing personal information. You agree that the Company shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a controversy between you and any third party, you understand and agree that the Company is under no obligation to become involved.

Jurisdictional Issues

This Site is controlled and operated by the Company from our office within Hong Kong SAR, People’s Republic of China. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You are prohibited to access to this Site from jurisdictions where the contents of this Site are illegal or penalized.


The Company reserves right to terminate your use of this Site or any of our features or services at any time and for any reason without notice for violating these Terms. The Company will terminate a user’s access to this Site and its features and services if the user is determined to be a repeat infringer of third party rights or in breach of the Terms under appropriate circumstances. You must destroy all Materials obtained from this Site and all copies thereof upon any such termination. The provisions of these Terms concerning Site security, prohibited activities, copyrights, trademarks, disclaimer, limitation of liability, indemnity and jurisdictional issues shall survive any such termination. You agree that if your use of this Site is terminated pursuant to these Terms, you will not attempt to use this Site under any real or assumed name and further agree that if you violate this restriction after being terminated, you will indemnify and hold the Company harmless from any and all liability that the Company may incur therefore.


The Materials in this Site are provided “as is” and without express or implied or any kind of warranties. To the fullest extent permissible pursuant to applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that the functions contained in the Materials will be uninterrupted or error-free, that defects will be corrected or that this Site or the server that makes it available are free of viruses or other harmful components. The Company does not make any representations or warranties regarding the use or the results of the use of the Materials in this Site in terms of their correctness, accuracy, reliability or otherwise. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Limitation of Liability

To the extent permitted under applicable law, under no circumstances, including, but not limited to, negligence, shall the company or your payer be liable for any compensatory, punitive, special or consequential damages that result from the use of, or the inability to use, this Site or the Materials on it, even if the company or an authorized representative of the company has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above exclusion may not apply to you.


You agree to indemnify, defend and hold the Company and its directors, officers, employees, agents and contractors harmless from and against any and all claims, damages, losses, costs (including without limitation reasonable attorneys’ fees) or other expenses that arise directly or indirectly out of or from (i) your breach of any provision of these Terms, or (ii) your activities in connection with this Site.


This Site is not intended for children under the age of 13. If you are under the age of 13, please do not access or use this Site at any time or in any manner. By using this Site, you affirm that you are over 13 years of age. The Company does not seek through this website to gather personal information from or about persons under the age of 13 without the consent of a parent or guardian.


Use of this Site is also governed by the Company’s Privacy Policy.


By choosing to visit this Site or otherwise provide information to the Company, you agree that any controversy over your use of this Site or these Terms will be governed by the laws of Hong Kong. You also agree to attempt to mediate any such controversy and to abide by all limitations of liability contained herein. If any provision of these Terms is unlawful, void or for any reason unenforceable, that provision shall be considered severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. If you have any questions or complaints regarding these Terms, please submit your questions or complaints to info@taipanhealth.com. The Company will endeavor to respond to you promptly.